Shipping Policy

Processing Time

Orders are processed within 2–3 business days of purchase. Orders placed on weekends or holidays begin processing on the next business day.

Delivery Time

Once shipped, orders typically arrive within 5–10 business days, depending on your location. Delivery estimates are not guaranteed and may be affected by customs processing, carrier delays, or circumstances outside our control.

Shipping Costs

We offer free shipping worldwide on every order, with no minimum purchase required.

Order Tracking

Once your order ships, you'll receive a confirmation email with tracking information so you can follow its progress.

International Orders

For orders shipped outside your local region, you are responsible for any customs duties, import taxes, or fees charged by your country. These are not included in your order total and are collected by the carrier or local authorities.

Lost or Delayed Packages

If your order hasn't arrived within the expected delivery window, contact us at ngpwest@gmail.com and we'll help track it down.

Questions

For any shipping questions, reach us at ngpwest@gmail.com.